bg349 Privacy Policy

1. Introduction

bg349 (referred to hereinafter as "we", "our", or "platform") provides a safe, transparent, and trustworthy online betting and casino service for users in Bangladesh. The protection of your personal information is of the utmost importance to us.

This privacy policy explains what information we collect from you when you use the bg349 website (https://bg349.cam) and its related services, how we use and protect that information, and what rights you have in this regard. This policy is consistent with applicable data protection principles in Bangladesh and international best practices.

By registering an account on bg349 or using our services, you are giving your consent to accept this privacy policy. If you do not agree with any part of this policy, please do not use our services and contact our support team.

2. Information We Collect

bg349 collects various types of information in order to provide its services properly. This information comes from two main sources: information you provide directly, and information collected automatically.

2.1 Information You Provide

During account registration and use of our services, you provide the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• Residential address and country
• National ID card or passport documents (for identity verification)
• Payment method details — bKash, Nagad, Rocket, Upay mobile numbers
• Any information you provide when contacting customer support

2.2 Automatically Collected Information

The following information is recorded automatically when you use the bg349 platform:

• IP address and device information (operating system, browser version)
• Login and logout dates and times (according to Bangladesh Standard Time)
• Pages visited on the site and navigation history
• Records of betting and gaming activity
• Deposit and withdrawal transaction history
• Information collected through cookies and similar tracking technologies

3. Purpose of Using Information

bg349 uses collected information only for specific, legitimate, and transparent purposes. We use your information for the following reasons:

• Account management: Registration, identity verification, login security, and account-related communications.
• Service delivery: The smooth operation of betting, gaming, deposit, and withdrawal services.
• Age verification: Ensuring that only users aged 21 or above hold accounts.
• Financial security: Fraud detection, prevention of money laundering, and ensuring secure transactions.
• Customer support: Resolving your issues through 24/7 live chat and email.
• Legal obligations: Maintaining records required to comply with applicable laws and regulations.
• Platform improvement: Analysing user experience and improving service quality.
• Promotional communications: Sending bonus offers and updates with your consent (consent is withdrawable).

4. Information Sharing and Disclosure

bg349 does not sell, rent, or provide your personal information to third parties for commercial purposes. However, we may share information in the following limited circumstances:

4.1 Service Provider Partners

Minimum necessary information is shared with selected third parties for payment processing, identity verification, and technical support. These partners are contractually bound to comply with our privacy standards.

4.2 Legal Requirements

In the case of a court order, government investigation, or applicable legal obligation, required information may be provided to the relevant authorities. Where possible, we will notify you in advance.

4.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user data may be transferred to the new ownership. In such cases, bg349 will notify users in advance.

5. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the bg349 website. These help improve your browsing experience and maintain service quality.

5.1 Essential Cookies

These cookies are essential for the core functionality of the platform — maintaining login sessions, managing security tokens, and detecting fraudulent activity. These cookies cannot be disabled.

5.2 Analytics Cookies

We use analytics cookies to understand how users interact with bg349. This information is collected in fully anonymised form and is used solely for platform improvement.

You have the option to control or reject analytics cookies through your browser settings. However, please note that disabling certain cookies may cause some features of the service to not work properly.

6. Data Retention Period

bg349 retains your personal information only for as long as necessary. The retention period depends on the type of information and the associated legal requirements:

• Account information: For as long as the account is active, and for a minimum of 5 years after closure (legal obligation).
• Transaction records: A minimum of 7 years in accordance with financial regulatory rules.
• Customer support records: 3 years from the date the issue was resolved.
• Identity verification documents: Up to 5 years after account closure.
• Analytics data: May be retained indefinitely after anonymisation.

After the retention period ends, data is securely deleted or anonymised in a way that makes it no longer possible to identify you.

7. Data Security Measures

bg349 adopts industry-standard technical and organisational measures to protect your personal information. The key elements of our security framework are:

However, transmitting information over the internet is not entirely risk-free. Although we take every precaution, no method of data transmission or storage can guarantee 100% security.

8. Your Rights

As a user of the bg349 platform, you have the following rights over your personal information:

8.1 Right of Access

You can find out at any time what information bg349 holds about you. To make this request, send an email to [email protected] or contact us via live chat.

8.2 Right to Rectification

If the information we hold about you is inaccurate or incomplete, you can request that it be corrected. We generally process such requests promptly.

8.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, please note that due to legal obligations, we are required to retain certain information for a specified period.

8.4 Right to Object to Processing

For marketing communications or promotional messages, you can withdraw your consent at any time. This can be done through your account settings or via the support team.

8.5 Right to Data Portability

You can request a copy of your personal information in a structured, commonly used format.

To exercise any of the above rights, contact our support team. We aim to respond within 30 business days.

9. Third-Party Links and Services

The bg349 platform integrates services from certain third-party game providers (such as PG Soft, Pragmatic Play, JILI, and Spribe). These game providers follow their own data collection and privacy policies.

When you play these games through bg349, necessary gaming data (such as bet amounts and game results) may be processed on the relevant provider's servers. bg349 is not responsible for the privacy practices of these third parties. We recommend that you review the privacy policies of these providers separately.

For payment processing, the privacy policies of bKash, Nagad, Rocket, and Upay apply. The terms and conditions of these services will apply during the deposit and withdrawal process.

10. Protection of Minors

bg349 is a service for adults only — for users aged 21 or above. We do not knowingly collect personal information from any minor.

We carry out an age verification process at the time of account registration. If we become aware that a minor has used our services, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using bg349, please let us know at [email protected].

11. Changes to This Policy

bg349 may update this privacy policy from time to time. The policy may be revised due to changes in the service, adoption of new technologies, or legal requirements.

For any significant changes, we will notify you in the following ways:

• A notice will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a notification will be displayed on the platform.

Continuing to use the service after changes have been made will be considered acceptance of the updated policy. If you do not agree with the new policy, you may request that your account be closed.

12. Contact Us

If you have any questions or concerns about the privacy policy, or wish to exercise your rights, please contact us: